These General Terms and Conditions (hereinafter referred to as the “Terms and Conditions”) are issued pursuant to Section 1751 et seq. of Act No. 89/2012 Coll., the Civil Code (hereinafter referred to as the “Civil Code”).

The seller is Pamela´s Flowers s.r.o.

IR: 05006937

VAT number: CZ 05006937

Registered office: Na příkopě 988/31, Staré Město, 110 00 Prague 1, the company is registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, Insert 256952.

The seller is the operator of an online shop with flowers and ancillary goods (e-shop).

1. Information about the goods, including the prices of individual goods and its main features are given for individual goods in the online store catalog. The prices of the goods shall be inclusive of value added tax, all related charges and the cost of returning the goods, if such goods cannot by their nature be returned by normal postal service. Prices of goods remain valid for as long as they are displayed in the online store.
2. The online store publishes information on the costs associated with packaging and delivery of goods.
3. Due to the seasonality of flowers and direct dependence on the import of flowers from abroad, the seller reserves the right to confuse the type or color of flowers up to 30% compared to the photograph on the website of the online store. In the event of a replacement of more than 30%, the Seller shall immediately contact the Buyer and further action shall be agreed.

You can order goods and services in the following ways:

1. In person at Pamela’s Flowers
2. Electronically on-line at www.pamelasflowers.cz
   • After sending and paying the order, the buyer will receive an automatic confirmation of receipt of the order by e-mail, so always check the email address correctly.
   • The buyer is obliged to formally check the confirmation of receipt of the order and in the event of incorrect or incomplete information about the subject of the order or the address of delivery immediately contact the establishment. Later claims due to discrepancies in the placed order will not be considered.
   • Upon delivery of the order confirmation, the Buyer and the Seller shall enter into a contractual obligation under which the Seller is obliged to deliver the ordered goods to the place of delivery in accordance with these Terms and Conditions and the Buyer is obliged to pay the agreed price.
3. By phone: +420 778 080 191, +420 222 212 188, +420 778 080 474.

Goods can be delivered in the following ways:

1. Pick-up in person at Pamela’s Flowers.
2. Delivery of goods by courier service in Prague.
   • When the goods are shipped to the consignee, the seller sends the goods to the consignee designated by the buyer at the place specified by the buyer.
   • The goods are transported by the carrier.
   • The carrier shall transport the goods to the agreed place and issue it to the consignee within the transport period ordered by the buyer. Information about the place, the consignee and the deadline is provided by the seller to the carrier based on the buyer’s order. It is always necessary for the buyer to thoroughly check the correctness of the address, telephone numbers and other specifications that affect the accuracy and speed of delivery of the goods. The recipient’s phone number is a condition of delivery for this type of transport.
   • If the Seller is obliged under the Purchase Agreement to deliver the goods to the place specified by the Buyer in the order, the Buyer is obliged to take over the goods upon delivery. In the event that due to reasons on the part of the Buyer it is necessary to deliver the goods repeatedly or in another way than stated in the order, the Buyer is obliged to pay the costs associated with repeated delivery of the goods, respectively. costs associated with other delivery methods.

The price of goods and any costs associated with the delivery of goods according to the purchase contract can be paid by the buyer in the following ways:

1. By bank transfer to the seller’s bank account 115-2255510247 / 0100 at Komerční banka.
2. Cashless credit card.
3. Wire transfer to the seller’s account through the payment gateway.

Your order will not be processed until we receive your payment.

Delivery of goods in Prague:

• Delivery of goods cannot be made exactly for minutes
• Goods can be delivered between 10-21 hours. In case of delivery within another time period, please contact the store.
• Order goods no later than three hours before delivery, goods delivered in less than three hours will be charged with an express fee. The express fee is different. You will receive information about the fee when contacting the establishment.

Delivery Prices:

• Standart – 195,-
• Express – 295,-

For more information about the zones, see the flower delivery section.

1. The Seller is responsible to the Buyer that the goods are free from defects upon receipt. In particular, pursuant to Section 2161 (1) of the Civil Code, the seller is liable to the buyer that:
   • The case has characteristics agreed by the parties and, in the absence of an agreement, characteristics described by the seller or the manufacturer or expected by the buyer with regard to the nature of the goods.
   • The item is suitable for the purpose stated by the Seller for its use or for which the item of this kind is usually used,
   • The thing corresponds to the quality or design of the agreed pattern or model.
   • The case complies with legal requirements.

The complaint does not apply to the replacement of flowers according to the seasonality described in paragraph II. Information about the goods and prices as the customer is notified of this confusion in this paragraph.

The Seller shall not be liable for incorrect contact details of the recipient or for the fact that the recipient was not found at the place specified in the order for any reason during the transport period.

1. The Buyer or the consignee (ie a natural or legal person to whom the Seller sends the goods to the designated place according to the Buyer’s order) accepts the goods by signing them on the proof of delivery or delivery note, thereby confirming that they have received the goods in good condition.
   • If the goods are damaged (eg broken flowers), the buyer is obliged to notify the seller of the damage on the phone +420 778 080 191, +420 222 212 188, +420 778 080 474 without undue delay after having had the opportunity to view the goods. Later claims will not be considered.
   • In case of demonstrable damage to the goods, the buyer has the right to exchange them, a discount on the price of the goods or is entitled to withdraw from the contract. However, the seller is not liable for damage to the goods caused by the buyer and / or the recipient, eg by mechanical damage caused by careless handling or neglect of at least basic care of the goods.

The buyer can cancel the order only by telephone, by calling the phone +420 778 080 191, +420 222 212 188, +420 778 080 474. Orders can be canceled only up to 24 hours before the date of delivery of the ordered goods to the recipient. Cancellation fee for funeral and wedding orders is 50% of the price of the ordered goods.

Due to the fact that the subject of the purchase contract are flowers, as perishable goods, after the delivery of the order can not be canceled or withdrawal from the contract.

The Seller undertakes to keep all information concerning the goods and the destination safe from unauthorized persons. This obligation also applies to the recipient of the order.

The Seller undertakes to respect and protect the personal data of the Buyer and the Recipient in accordance with Act No. 101/2002 Coll., On Personal Data Protection, as amended. The provided personal data will be processed and safely stored in the Seller’s secure information system.

If the goods are damaged (eg broken flowers), the buyer is obliged to notify the seller of the damage on the phone +420 778 080 191 or +420 222 212 188 without undue delay after having had the opportunity to view the goods. Later claims will not be considered.

In the case of demonstrable damage to the goods, the buyer has the right to exchange them, a discount on the price of the goods or is entitled to withdraw from the contract. However, the seller is not liable for damage to the goods caused by the buyer and / or the recipient, eg by mechanical damage caused by careless handling or neglect of at least basic care of the goods.

The Seller has the right to verify the personal data provided by available means in terms of truthfulness and possible intention that is contrary to the Czech legal order or whether the personal data was not provided by a person or entity to whom the information about personal data does not belong. The Seller shall use the provided and collected personal data only for the successful execution of the order, delivery of the goods and possible claim.

The Buyer acknowledges that the processing of personal data specified in the order by the Seller and the transfer of such personal data to the carrier for the purpose of delivery of the consignment is necessary for the proper performance of the contract between the Seller and the Buyer. Personal data is used only for the realization of rights and obligations under the purchase contract, for the fulfillment of the seller’s obligations under the legal regulations and to an adequate extent for sending information emails for the purpose of offering products and services of the seller.

The Buyer declares that it has the consignee’s consent to the provision of its personal data to the seller for the purpose of ordering the goods to be delivered to the consignee. The Buyer shall be liable to the Seller for damage caused by the inaccuracy of this declaration.

The Buyer has the right to ask the Seller for information on how his / her personal data are handled and the Seller is obliged to respond to this request.

All legal relations arising between the seller and the buyer are governed by Czech law. In matters not regulated by any other contract or these Terms and Conditions, the relevant provisions of the Civil Code shall apply. The Czech Trade Inspection, with its registered office at Štěpánská 567/15, 120 00 Prague 2, ID: 000 20 869, internet address: www.pamelasflowers.cz

The Seller is entitled to unilaterally change these Terms and Conditions at any time. In the event of a change in the Terms and Conditions, these changes shall take effect immediately upon their publication on the Seller’s website. Changes do not affect orders already made.