Svátky And today celebrates Soňa and tomorrow Taťána

tipTip: Free shipping in Prague on orders over 1199 CZK (Valid only for Standart delivery)
tipE-shop is still working you can order online, or you can pick up the order in our shop.
tipOtevírací doba během svátku: Dne 17.11. je otevírací doba od 9:00 do 18:00

Terms and Conditions

General Terms and Conditions


I. Basic provisions


These General Terms and Conditions (hereinafter referred to as the “Terms and Conditions”) are issued pursuant to Section 1751 et seq. of Act No. 89/2012 Coll., the Civil Code (hereinafter referred to as the “Civil Code”).


The seller is Pamela´s Flowers s.r.o.

IR: 05006937

VAT number: CZ 05006937

Registered office: Na příkopě 988/31, Staré Město, 110 00 Prague 1, the company is registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, Insert 256952.

The seller is the operator of an online shop with flowers and ancillary goods (e-shop).

Contact information:

Phone: +420 778 080 191 or +420 222 212 188



II. Product information and prices

  1. Information about the goods, including the prices of individual goods and its main features are given for individual goods in the online store catalog. The prices of the goods shall be inclusive of value added tax, all related charges and the cost of returning the goods, if such goods cannot by their nature be returned by normal postal service. Prices of goods remain valid for as long as they are displayed in the online store.
  2. The online store publishes information on the costs associated with packaging and delivery of goods.
  3. Due to the seasonality of flowers and direct dependence on the import of flowers from abroad, the seller reserves the right to confuse the type or color of flowers up to 30% compared to the photograph on the website of the online store. In the event of a replacement of more than 30%, the Seller shall immediately contact the Buyer and further action shall be agreed.



III. Order of goods and services


You can order goods and services in the following ways:

  1. In person at Pamela's Flowers
  2. Electronically on-line at href => href=>
  1. By phone: +420 778 080 191 or +420 222 212 188.

IV. Delivery of goods and payment terms

Goods can be delivered in the following ways:

1. Pick-up in person at Pamela's Flowers.

2. Delivery of goods by courier service in Prague.

The price of goods and any costs associated with the delivery of goods according to the purchase contract can be paid by the buyer in the following ways:


  1. By bank transfer to the seller's bank account 115-2255510247 / 0100 at Komerční banka.
  2. Cashless credit card.
  3. Wire transfer to the seller's account through the payment gateway.



Your order will not be processed until we receive your payment.


VI. Shipping time

Delivery of goods in Prague:


Delivery Prices:


Zone 1 - Standard (180 minutes) - 99, -

Zone 1 - Express (90 minutes), weekends and holidays - 149, -

Zone 2 - Standard (180 minutes) - 149, -

Zone 2 - Express (90 minutes, weekends and holidays) - 199, -

Zone 3 - Standard (180 minutes) - 199, -

Zone 3 - Express (90 minutes), weekends and holidays - 299, -


For more information about the zones, see the flower delivery section.


VII. Handover of goods and complaints

  1. The Seller is responsible to the Buyer that the goods are free from defects upon receipt. In particular, pursuant to Section 2161 (1) of the Civil Code, the seller is liable to the buyer that:


The complaint does not apply to the replacement of flowers according to the seasonality described in paragraph II. Information about the goods and prices as the customer is notified of this confusion in this paragraph.

The Seller shall not be liable for incorrect contact details of the recipient or for the fact that the recipient was not found at the place specified in the order for any reason during the transport period.

  1. The Buyer or the consignee (ie a natural or legal person to whom the Seller sends the goods to the designated place according to the Buyer's order) accepts the goods by signing them on the proof of delivery or delivery note, thereby confirming that they have received the goods in good condition.


VIII. Withdrawal from the contract

The buyer can cancel the order only by telephone, by calling the phone +420 778 080 191 or +420 222 212 188. Orders can be canceled only up to 24 hours before the date of delivery of the ordered goods to the recipient. Cancellation fee for funeral and wedding orders is 50% of the price of the ordered goods.

Due to the fact that the subject of the purchase contract are flowers, as perishable goods, after the delivery of the order can not be canceled or withdrawal from the contract.

XI. Final arrangements and protection of personal data

The Seller undertakes to keep all information concerning the goods and the destination safe from unauthorized persons. This obligation also applies to the recipient of the order.

The Seller undertakes to respect and protect the personal data of the Buyer and the Recipient in accordance with Act No. 101/2002 Coll., On Personal Data Protection, as amended. The provided personal data will be processed and safely stored in the Seller's secure information system.

If the goods are damaged (eg broken flowers), the buyer is obliged to notify the seller of the damage on the phone +420 778 080 191 or +420 222 212 188 without undue delay after having had the opportunity to view the goods. Later claims will not be considered.

In the case of demonstrable damage to the goods, the buyer has the right to exchange them, a discount on the price of the goods or is entitled to withdraw from the contract. However, the seller is not liable for damage to the goods caused by the buyer and / or the recipient, eg by mechanical damage caused by careless handling or neglect of at least basic care of the goods.

The Seller has the right to verify the personal data provided by available means in terms of truthfulness and possible intention that is contrary to the Czech legal order or whether the personal data was not provided by a person or entity to whom the information about personal data does not belong. The Seller shall use the provided and collected personal data only for the successful execution of the order, delivery of the goods and possible claim.

The Buyer acknowledges that the processing of personal data specified in the order by the Seller and the transfer of such personal data to the carrier for the purpose of delivery of the consignment is necessary for the proper performance of the contract between the Seller and the Buyer. Personal data is used only for the realization of rights and obligations under the purchase contract, for the fulfillment of the seller's obligations under the legal regulations and to an adequate extent for sending information emails for the purpose of offering products and services of the seller.

The Buyer declares that it has the consignee's consent to the provision of its personal data to the seller for the purpose of ordering the goods to be delivered to the consignee. The Buyer shall be liable to the Seller for damage caused by the inaccuracy of this declaration.

The Buyer has the right to ask the Seller for information on how his / her personal data are handled and the Seller is obliged to respond to this request.

All legal relations arising between the seller and the buyer are governed by Czech law. In matters not regulated by any other contract or these Terms and Conditions, the relevant provisions of the Civil Code shall apply. The Czech Trade Inspection, with its registered office at Štěpánská 567/15, 120 00 Prague 2, ID: 000 20 869, internet address: href => href=>


The Seller is entitled to unilaterally change these Terms and Conditions at any time. In the event of a change in the Terms and Conditions, these changes shall take effect immediately upon their publication on the Seller's website. Changes do not affect orders already made.



Pamela´s Flowers, s.r.o.

Pasáž Broadway
Na příkopě 988/31
110 00  Praha 1 – Staré město

+420 222 212 188
+420 778 080 191

Opening hours over holidays

24.12. - 8-14h

25.12. - CLOSED

26.12. - CLOSED

27.12. - 8-20h

28.12. - 8-20h

29.12. - 8-20h

30.12. - 8-20h

31.12. - 8-18h

1.1. - CLOSED

Opening times

Mon-Fri: 8-20h

Sa-Sun: 9-20h



Account number

CZK - 115-2255510247/0100

Marcela Olšáková  

+420 778 080 846

Veronika Bidrmanová

Radka Ščuková